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This 35 page document is a brief introduction to some of the key themes and key points that you need to consider in starting the change process.
# Assessing the case for change
# The single biggest issue re managing change
# 8 key strategies for managing change
# 4 key steps to incremental change
# The 3 Keys to realising the benefits of step change
# Recognising the emotional dimension of leadership
# How to reduce the risk of failure of any major business initiative
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